Shipping & Returns
We aim to deliver orders within 5 to 8 business days (based on your location) from the time that they are ordered. Please allow extra time for rural deliveries.
Orders are processed before 12:00 pm daily. Orders made after this time will be shipped the following day.
- Estimated delivery for Auckland & North Island: 1 to 4 Business Days
- Estimated delivery for South Island: 2 to 5 Business Days
To receive your order before Christmas, please place your order by 15th December.
Orders must be signed for.
- Orders under $50 are $5.50
- Orders over $50 are FREE! You're welcome :)
Where We Don't Ship
We only ship our products within New Zealand. We do not ship internationally.
Please note that a signature is required for all deliveries. Our carrier is unable to deliver the products if the delivery address is a PO Box or Parcel Locker. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. If no one is present when the products are delivered, the Company’s delivery agent may take the products to a local delivery depot and you will need to collect the products from there.
Our carrier is also unable to deliver to the following locations: airports, hospitals and prisons. We reserve the right in our sole discretion to refuse to deliver products to any locations that represent an obvious hazard to the safety of the carrier or to the protection of the products.
thorlos.co.nz is committed to providing quality products to our customers. If for any reason you are not completely satisfied with any product you purchased online, please return it to us in original condition with all labels and swing tags still attached within 30 days of receipt. We will replace it or refund the purchase price using the method in which you originally paid. Refunds can take up to two working weeks once the item has been returned to us.
thorlos.co.nz does not offer replacements or refunds on store purchases. All returns, refunds and warranty claims for Thorlos socks purchased in store need to go through that same retailer.
Only FULL PRICED items can be returned or exchanged.
How to Return
If your order is faulty, incorrect or you have simply changed your mind about what you purchased, you can return your items for FREE within 30 days using our online returns system below.
- You can return or exchange any FULL PRICED item/s within 30 days of the purchase date for a refund.
- Please ensure all items are packaged securely and will arrive back to us in their original unused condition.
- Once accepted, you will be provided with a courier label to send your item back to us for FREE.
Once your returned merchandise is received, we will credit your original form of payment. Refunds will be credited for the purchase price along with any applicable taxes. Please allow 5 to 10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement.
If shipping expenses were incurred in the purchase of the product, the refund will be minus shipping.
Damaged or Defective Items
We are happy to replace all items damaged in transit on their way to you and / or items containing a manufacturer's defect. Delivery charges incurred will be reimbursed. The amount reimbursed will match the shipping prices on this site. Please contact us via email firstname.lastname@example.org or Facebook message https://www.facebook.com/ThorlosNZ/ if your item is damaged or defective on arrival.