Terms & Conditions

Thorlos Website Terms & Conditions

Beattie Matheson Ltd is the authorised distributor of Thorlos socks within New Zealand. The website Thorlos.co.nz is operated by Beattie Matheson Ltd (Company, our, us, we) located at 2/272 Parnell Road, Parnell, Auckland 1052.

These Terms and Conditions only apply to the purchase of products offered for sale on this Site. Separate terms and conditions apply to Thorlos purchases made in retail stores or online off retailer’s sites.

By accessing, browsing and using this site you accept and agree to the Terms and Conditions set out below, and any other notices and disclaimers placed by the Company on this Site. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Site Content

While we endeavour to supply accurate and current information on this site, errors and omissions may occur. Beattie Matheson Ltd does not accept any liability for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Beattie Matheson Ltd reserves the right to make changes to the content on this site at any time and without prior notice. We will take steps to correct any error or inaccuracy in any content which is brought to our attention within a reasonable time.

This site may from time to time contain content provided by third parties and links to third party sites. This is provided for your convenience only and we are not responsible for any third party content on our site or any site to which our site contains links. The inclusion of any such content or link does not imply our endorsement or approval of any linked website or any association with its owners or operators.

Your Right to the Site and its Contents

You must not use this site for fraudulent or other unlawful activity or otherwise do anything to damage or disrupt this site. You may reproduce, copy and distribute the content of this site provided you only use that content for informational, non-commercial purposes and any reproduction includes a prominent acknowledgement of the Company's rights in the relevant content. You may not reproduce, copy or distribute the content on this site for any other purpose without the Company's prior written consent.

Product Description and Availability

We take all reasonable measures to ensure that details, measurements and descriptions of the products given on this Site are as accurate and complete as possible but there may be variations between these and the products supplied for an online purchase. We do not warrant that the product descriptions are complete or error-free. All descriptions of products are subject to change at any time without notice, at the sole discretion of us.

We have made every effort to display as accurately as possible the colours and images of our products. We cannot guarantee that your computer monitor's display of any colour will be accurate. All products are subject to availability. We reserve the right to limit the quantities of any products or services that we offer and discontinue any product at any time. Products featured on this Site may not be available in retail stores and similarly, products featured in retail stores, or elsewhere, may not be available on this Site.

All Orders are subject to acceptance by the Company and are subject to availability.  The Company will confirm receipt of the Order by e-mail. The Company will confirm acceptance of the Order when your payment is received in full as cleared funds by dispatching the products to you and by sending an invoice to you by email confirming that your order has been accepted.

Refusing Orders and Order Cancellations

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order. We reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to be placed for commercial purposes including, but not limited to, any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, solely by our own judgement, to have been placed fraudulently.

While we endeavour to ensure that the price and description of goods or services is accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order we reserve the right to refuse or cancel the order. Our right to cancel orders applies to orders that have been accepted.

Prices and payments

All prices are in New Zealand dollars (NZ$) and include GST (15% Goods and Services Tax) but not delivery charges. Please note that we reserve the right to alter prices on our website at any time for any reason. Online and in store pricing may differ.

Payment can be made by Visa, MasterCard and Debit Card.

You must be 18 years of age or older to make an online purchase and you may only use your own credit card. You will be solely liable for any and all credit card charges, including bank charges on the transaction for each online purchase.


We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us. Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders.


Deliveries to rural addresses may take longer than the time indicated. Please note that a signature is required for all deliveries. To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. The product will be delivered to the address you nominate in your order.

You agree that the company is not responsible for products sent to an incorrectly supplied address. If you or your agent are not present when the products are delivered, the Company’s delivery agent may take the products to a local delivery depot and you may need to collect the products. You agree that the Company is not responsible for products you fail to collect from the Company’s delivery agent or any third party delivery depot.

Risk in the product of an online purchase passes to you upon delivery of the products to the address you specified in the order or to a local delivery depot.


Refunds can only be given once items are returned by post or courier to the online distribution centre. Please allow 5 to 10 business days after receipt of your package to process your refund and for the credit to reflect on your account statement. Refunds will be credited for the purchase price along with any applicable taxes.


thorlos.co.nz and its affiliates shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of your access to or inability to access this website. This includes viruses alleged to have been obtained from this website, your use of or reliance on this website or any of the information or materials available on this website, regardless of the type of claim or the nature of the cause of action. By your use of this website, you agree that you are using this website solely at your own risk.

Policy Changes

Beattie Matheson Ltd reserves the right to amend these Terms and Conditions at any time without notice. It is your responsibility to regularly check these Terms and Conditions for any changes made prior to your online purchase.  Your continued use of the Site or online purchase following the posting by us of any version of these Terms and Conditions confirms your acceptance of the Terms and Conditions and all changes. For any questions or comments regarding our Terms and Conditions please email info@thorlos.nz