Privacy Policy

Thorlos Website Privacy Policy

Thorlos New Zealand and (the Site) is managed by Beattie Matheson Ltd (Company, our, us, we) located at 2/272, Parnell Road, Parnell, Auckland 1052.

We have put in place the following policy to protect your personal information. By using our website and/or providing information to us you consent that the Company and their employees, agents and contractors are permitted to collect, store, use and disclose your Personal Information in the manner set out in this Privacy Policy. The headings used in this agreement are included for convenience only and will not limit or otherwise affect this Policy.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Personal Information Collection

Beattie Matheson Ltd may collect personal information about you when you create an account, contact us, enter a competition, make a purchase either online or in store, or join a mailing list.  The types of personal information we may collect includes your name, address, email address, telephone numbers, date of birth, gender, company name (if applicable), and enquiry or complaint details.  When you visit our website we may collect more information, such as the address of your internet service provider, the name of the web page directing you, and your clicks and activity on our site. 

We also collect personal information through our records of your transactions and interactions, including by email, phone, and online.  In some cases personal information may be collected from our related companies, your representatives and public sources. 


Personal Information Use

Your Personal Information is primarily collected to enable us to provide you with the products or services you have requested. Your Personal Information may additionally be used to gain an understanding of your inclinations and requirements in order to tailor our content, website, and communications to your preferences. Without your personal information we may not be able to deliver your online orders or respond to your enquiries.
In addition, we may use the information to promote and market our products and services, the products and services of others, or to notify you about important functionality changes to our website. However, we will not do this by email or text (except as part of an email which facilitates, completes or confirms a transaction with you) unless we have your express, inferred or deemed consent to do so. These emails and texts will always include an "unsubscribe" facility. Further, if you do not wish to receive them, you can update your records on our website, or email us at



When you create an account or register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.  Every email message we send includes an email address to which you can respond.  If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter.  If you unsubscribe you will continue to receive emails specifically related to your online orders.


Disclosure of Information

We do not sell, trade or rent your personal information to others.  However, we may use other companies and individuals to perform services on our behalf, such as delivering packages, operating our websites, sending mail and emails and processing payments. They will have access to your personal information needed to perform these services, but we will not authorise them to use your information for other purposes.

In addition, we may provide statistics with personal identifiers removed about our customers, readers, sales, traffic patterns and related site functions to reputable third parties.


Links to other Websites

Our website may contain links to other sites that are not under our control. These websites have their own privacy policies, and we encourage you to review them. We have no responsibility for linked websites, and provide them solely for your information and convenience.


Use of Cookies

When you visit a cookie may be stored onto your computer. A cookie is a small, encrypted text file containing some information about your preferences and allows your usage to be tracked. The use of cookies is now an industry standard, and you will find them used on most major web sites. However, you can always choose to disable cookies from being stored on your computer by changing your browser settings. Disabling cookies, however, may result in limited experience and functionality, and in some cases may mean that we are unable to provide you with the complete service that you have requested. Some of our business partners whose content is incorporated into or linked to from our site may also use cookies. However, we have no access to, control or responsibility over these cookies.


Security of Personal Information

We take security seriously, and have taken steps to ensure your personal information is secure. We use secure servers, and high standard data encryption whenever we are receiving or transferring your information online. However, we accept no responsibility for any loss, misuse, unauthorised access or disclosure, alteration or destruction of personal information which you submit to us.

Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others, unless there is a special notice that a particular message is encrypted. Sending an e-mail message to the Company does not create any reciprocal obligation or responsibility of the Company to you.


Secure Payments

We want you to have a safe and secure shopping experience online. All payments via our sites are processed using SSL (Secure Socket Layer) protocol, whereby sensitive information is encrypted to protect your privacy.  You can help to protect your details from unauthorised access by logging out each time you finish using the site, particularly if you are doing so from a public or shared computer.

DPS facilitates the secure checkout process.  The payment process is hosted securely by DPS and Thorlos NZ does not hold any credit card information taken during the payment process. DPS has been developing and providing innovative and robust payment solutions for New Zealand since 1997, it is New Zealand's most trusted online payment service.


Policy Changes

Please note that we reserve our right to amend, remove, or vary this Privacy Policy without notice.  You agree that it is your responsibility to check this page regularly to take notice of any changes made to this policy. Your continued use of this Site following the posting by us of any version of this Privacy Policy confirms your acceptance of the Privacy Policy and all changes. If you have any queries or concerns regarding our Privacy Policy or should you want to request corrections or changes to be made to your Personal Information, please email